CANBERRA JANUARY 2010
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Refund and Privacy Policies

Refund Policy

Policies for termination or early student withdrawal due to extenuating circumstances, such as death in the family, will differ at various locations. Fees for courses vary and will be detailed in the course information.

The timetable of payments is as follows: upon receipt of application - AUS$30 application fee (non-refundable); upon receipt of ‘Acceptance of Place’ form - AUS$100 enrolment deposit and health cover fee; balance of fees for the classroom phase must be paid by the end of week one of the course; full fees for the field work (outreach) phase must be paid before the commencement of that phase.

By accepting an offer of a place at Youth With A Mission Canberra, a student is entering into an agreement that is stipulated in the Letter of Offer. Payment of tuition fees in full or in part indicates that such an agreement exists between the student and the school. Should circumstances change after receiving an offer, fees will only be refunded in accordance with the refund policy below.

Prior to commencement of the course - Where the course is cancelled the school will refund the fees in full; when the Australian government authorities refuse to grant a visa, the school will refund all fees paid less the application fee. The letter of refusal document must be sent to the school and must provide proof of refusal by the Australian government. Only originals will be accepted;

Where the school receives written notice of withdrawal 28 days or more prior to the commencement date of the course, the school will refund all fees paid less the application fee; Where the school receives written notice of withdrawal less than 28 days prior to commencement date of the course, the school will refund all fees paid less the $100 enrolment deposit and the application fee; Where the course is cancelled refunds will be provided within 2 weeks of the cancellation date; In the event of “termination of contract” – when a student withdraws from the course, refunds will be provided within 4 weeks of the written withdrawal notice of the student.

After commencement of the course - When the student withdraws or is asked to withdraw (see ‘Early Termination of Contract’) from the course: during week one, the school will refund 90% of the total classroom phase fees, including accommodation - less $100 administrative expenses; during week two, the school will refund 60% of the total classroom phase fees, including accommodation - less $100 administrative expenses; during the third to fourth week, the school will refund 30% of the total classroom phase fees, including accommodation - less $100 administrative expenses; after the end of the fourth week no refund will be given;

In the event of a “termination of contract” – when a student withdraws or is asked to withdraw from the course, refunds will be provided within 4 weeks of the written withdrawal notice by the student. Field Assignment (outreach) Phase - Final costs of the field assignment phase will be announced during the classroom phase.

Field assignment costs are non-refundable except under special circumstances (ill health, etc) where the amount refunded will be determined according to the circumstance.

Short Courses and Seminars - Policy relating to refunds for short courses and seminars is detailed on a separate form accompanying the application form for the course / seminar. Early Termination of Contract; In the event that a student is asked to leave a course by the course leader prior to full term of enrolment, the standard refund policy applies within the period stated by the policy (point 2 and 4). Should the termination occur beyond the stated period of the refund policy it will be at the discretion of the course and college leader whether any further fees will be refunded.

Cancellation of a Course: Should a course offered by Institute for the Nations, Canberra Campus be cancelled either prior to commencement or after commencement the following refund policy will be observed. In the event of a course cancellation prior to commencement of that course: All fees paid in advance will be refunded in full, including registration fee and enrolment deposit; In the event of a course cancellation after commencement of that course: All fees paid in advance will be refunded in full, including registration fee and enrolment deposit; Where the course is cancelled refunds will be provided within 2 weeks of the cancellation date; In the event of a “termination of contract”, i.e. when a student withdraws or is asked to withdraw from a course, refunds will be provided within 4 weeks of the written withdrawal notice by the student.

How and when to apply for refunds

In the event of course cancellation, or a student withdrawing or being asked to withdraw from a course, the refund policy will be initiated by the appropriate college or centre director. In the case where the college or centre director is not available, the course/school leader may authorise the refund.

A cheque requestion will be created identifying the student, refund circumstances and the refund amount. This agreement does not remove the right of the student to take further action under Australia’s consumer protection laws, and does not circumscribe the student’s right to pursue other legal remedies.

The ESOS ACT 2000 and ESOS regulations 2001 provides further information if a course offered by Institute for the Nations, Canberra Campus be cancelled either prior to commencement or after commencement of the course. NOTE: For students enrolling in further courses or packages comprising more than one course (e.g. Diploma in Christian Ministry) – the fee payment schedule and refund policy applies to each individual course.

When a refund is given to a student, a written statement describing the refund must be given to the student and a copy kept in the student’s file. The refund must be given within 4 weeks of receiving a written claim from the student. This refund policy is covered by the legislation under the ESOS Act 2000 and ESOS Regulations 2001. This agreement does not remove the right to take up further action under Australian Consumer Protection Laws.

Privacy Policy

YWAM Canberra is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your donations or payments and provide you with our monthly newsletter (if applicable).

YWAM Canberra does not use cookies anywhere on our site.